I just received two calls today from potential clients. The first client was trying to sell their house and had one of our competitors install their radon system. A re-test was performed and the radon levels were still not passing. Also, the buyer’s inspection company said that the system was installed wrong and therefore the deal was on hold until the radon issues were resolved. The other contractor was not willing to fix their system, causing the sale of the home to be in jeopardy. I will never have a conversation with our client where I tell the customer “I will not return to fix the system” or “I’m too busy to return to fix the radon system”. Our goal is to assist home sellers in any way possible to help sell their home. Our clients will not have to the bear the additional stress or additional carrying costs because of a delay in the sale (taxes, insurance and operating expenses). In the end, the cheaper solution can cost the client more money and headaches.
The second call was a client that needed Home Owners Association approval in order to install the radon system. The other mitigation company was not willing to take the time to fill out the HOA forms, speak to HOA management or do anything to help the client with this process. I will never have a conversation where I tell the client, “You fill out all of the HOA forms and speak to the HOA about radon requirements” and not assist in getting HOA approval.
It all comes down to premier customer service, which a cheaper company is not willing to provide to make their client’s life easier.